Returns and Exchanges
O&N Collective proudly stands behind its' product and is confident you will be satisfied with your choices. We want you to love our product completely.
If you are not happy with your product it can be returned within 30 days prior to purchase for full refund with written consent and RMA# received by O&N Collective. however shipping must be paid by purchaser. If your product has been used in full OR the time has been over 30 days NO returns available.
Returns and Exchanges cannot be accepted without prior approval or beyond this timeframe. Please email us at firstname.lastname@example.org for an RMA #. Be sure to tell us what went wrong. Any returned/exchanged items without a valid RMA # may be refused and returned to sender. It is up to the discretion of O&N Collective to evaluate returned/exchanged items. Any additional costs involved in a return or exchange, including but not limited to shipping, is the responsibility of the customer. Special Orders are considered Final Sale and may not be returned or exchanged.